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SeveritymajorReproducibilityunable to reproduce 
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Summary0000219: Sometimes the english translation does not get installed properly

I have been unable to reproduce this issue on my end, but multiple users new to SSP have had issues with the english translation not installing properly despite using the Complete Install Package from

I've asked affected users what the contents of their english translation folder is, and usually it only contains the ssp-pictures subfolder, and resource.dll. Not always, but most of the time. Usually, if I send them a copy of the contents of the english folder from my installation of SSP, that fixes the issue for them.

I know at least some of the users are running Windows 10, but I don't know any more than that, unfortunately. It has been suggested to me that it could possibly be a decompression issue.

I'm not sure if it's related or not, but it is also worth noting that some (but not all) users have SSP install without also installing the default ghost and balloon, despite using the Complete Install Package.

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2021-08-03 13:40

administrator   ~0000483

Please try to use latest fullset :
Above problem may be caused by old self-extractor app, so I have decided to replace it.


2021-08-03 18:58

reporter   ~0000491

This works fine for me, but since I was unable to reproduce the bug myself, I can't say for certain that it's fixed. If I get in contact with someone who had the issue and they can confirm it works, I'll let you know.

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Issue History

Date Modified Username Field Change
2021-08-01 16:41 guest New Issue
2021-08-03 13:40 ponapalt Assigned To => ponapalt
2021-08-03 13:40 ponapalt Status new => feedback
2021-08-03 13:40 ponapalt Note Added: 0000483
2021-08-03 18:58 guest Note Added: 0000491
2021-08-03 18:58 guest Status feedback => assigned
2021-08-13 12:09 ponapalt Status assigned => feedback